Websites of other pissed off GM Customers:
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"GM is ethically and morally bankrupt." - GM put our lives at risk to save some money... "GM executives are driving General Motors, an American institution, into the ground..." GM's legal department told us: "we would have to actually get into an accident and then prove that it was GM’s fault before GM would assume any liability..." Are you still thinking about buying a GM vehicle? Keep reading... GM lemon cars intro: Chevrolet (Chevy), more specifically General Motors, “GM”, has forever lost yet another customer. Why? 1) We have now bought two defective GM lemon cars in a row, consisting of a defective GM Chevrolet Impala lemon and a defective GM Chevy Cavalier lemon. 2) GM customer service is bad, really bad… absolutely terrible. In fact offensive, unacceptable, horrible, atrocious, appalling, abysmal, awful, dreadful, crappy, sucks, blows etc are words that describe our experience with bad GM customer service. I can honestly say that GM has the worst customer service of any company (car or otherwise) that I’ve ever dealt with.
This website has 3 main goals: 1) To warn potential GM car buyers. 2) To allow frustrated GM customers to share their GM complaints, so that groups of GM customers with similar issues can organize class action lawsuits against GM. 3) To pressure GM into offering more reliable cars and improved GM customer service. Visitors will be able to browse through a collection of GM complaints, and will have the option to post their own GM complaints. As more and more stories arrive, they will be organized into groups by specific GM complaints. |
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Why are we so upset with GM? GM sold us 2 consecutive lemons. The first lemon GM sold us was a brand-new defective Chevrolet Cavalier lemon. The second lemon (and final lemon) that GM has or ever will sell us is a defective Chevrolet Impala lemon, also brand spanking new. Both of the Chevrolet cars (or should I say “lemons”) that we purchased from GM (the Chevrolet Cavalier lemon and the Chevy Impala lemon) were in need of repair within the first year on more than EIGHT occasions each! We had nothing but problems, some of which GM couldn’t even repair! You would think that GM would be able to fix their own cars right? Wrong! (At least not in the case of our stalling GM Chevrolet Cavalier lemon, or our GM Chevrolet Impala lemon that has shifting problems.) In both cases, GM’s customer service was absolutely deplorable. If you like arrogant, unhelpful, unsympathetic, cocky and downright rude customer service reps, then GM is for you! We live in Canada, and therefore have dealt only with GM Canada customer service. I have heard that GM customer service south of the border can be just as bad. Even worse than GM’s customer service, is the fact that in my opinion GM is ethically and morally bankrupt. I say this because GM was more concerned about the cost of replacing an unsafe GM car than the risk of injury or death associated with driving a vehicle that stalls. In the case of the GM Chevrolet Cavalier lemon, GM allowed us to continue to drive an unsafe GM vehicle, despite our desperate pleas that the car be repaired or replaced. GM was aware of an ongoing stalling problem with our brand new Chevrolet Cavalier. They were aware that we had almost been in an accident where we could have been killed when the car stalled on a major highway. Our very lives were on the line every time we stepped into the car, but GM wouldn’t budge. GM chose to ignore our safety. Since GM didn’t care about our safety, we begged GM to simply fulfill its warranty obligation… since GM was unable/unwilling to fix the Cavalier’s stalling issue, they should replace the car, right? Wrong! In the end, we made our story public and spray-painted the vehicle before GM agreed to replace the lemon they sold us.
(This ad constitutes false advertising. Where was the "world class quality" in the two lemons they sold me? They specify "every GM vehicle". As for "dependability", can a car that stalls repeatedly while driving be considered "dependable"? I guess it depends on how you define "dependable".) Incidentally, we had a conversation with the GM legal department shortly after it was made clear to us that money was GM's primary concern. We pointed out that it was in GM's interest to fix the car's stalling problem or replace the vehicle. After all, GM would be held monetarily responsible if the car were to stall on the highway again (which they knew had already happened) and cause a fatal accident .... We were then told by the GM legal department that we would have to actually "get into an accident and then prove that it was GM’s fault before GM would assume any liability". We couldn't believe our ears! GM makes us sick! Please remember the above when shopping for a new vehicle, it may save your life!
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GM, the company: In a nutshell, at some point in the past decade or two, GM went from being a respected and trusted auto manufacturer to what we now see today: Bad GM products, Bad GM customer service… And more and more North Americans are realizing this every day. If I had known then what I know now, I would have avoided GM. Unfortunately for me, GM got their greedy little grubby hands on my hard earned money. Unfortunately for GM, the cat is now out of the bag, and word of GM’s inferior cars and bad customer service is spreading fast… Is it any wonder that GM’s market share is being continually eroded by manufacturers of more reliable cars, such as Toyota? Is it any wonder that there are currently several class action lawsuits underway against GM? Is it any wonder that GM’s shares recently fell to their lowest level in 18 years? Is it any wonder that GM now has only 26 per cent and falling of the North American market, an 80-year low? Is it any wonder that General Motors (GM) lost nearly $4 billion US in the first nine months of 2005? Is it any wonder that GM has announced plans to close 12 North American plants and cut 30,000 jobs? Is it any wonder that Bank of America recently raised the odds on GM filing for bankruptcy in the next two years to 40 per cent? WOW!!! Clearly, North Americans are waking up and switching to better cars like Toyota and Honda to name a couple. This is hurting GM’s business, and rightfully so. How are they responding to all of this?
They have announced a new “four point turnaround plan”. Apparently the four points are:
Wait a minute!!! Where in the four-point plan are they addressing the development of improved quality and reliability of GM vehicles and better GM customer service? They’re not. In fact, according to CNNMONEY.com “a growing number of investors and analysts said that while the plan addressed costs, it did not deal with the automaker's lackluster product offerings.” I agree. As for "sales and marketing"... If GM feels that they can simply advertise their way back to profitability, I have a message to GM: North Americans are not stupid people... You may think we are but you are mistaken!
My Advice, avoid GM products: My advice to anyone reading this is pretty simple: Do not purchase a GM car! Do not purchase a GM truck! Do not purchase any GM vehicle whatsoever! Avoid GM entirely! Boycott GM! A GM boycott: On a side note: A widespread boycott of GM is very unlikely to succeed, since as they say, “A sucker is born every day”. While a GM boycott is not the main purpose of this site, we do fully support the boycott of all GM products. Even a partial boycott of GM products would force GM to address their issues of poor quality cars and bad customer service… That’s provided that a GM boycott doesn’t drive GM into bankruptcy first! Additionally, a boycott of GM will potentially save countless numbers of innocent consumers the pain, headache, grief and financial loss that we endured when we bought 2 GM lemons, and then had to endure the added insult to injury in the form of GM's lousy customer service and GM's lack of basic integrity.
On a side note: While GM closes North American plants and slashes North American jobs, GM continues to expand their business in the Middle East. At the same time, GM hopes for a government bail-out at your expense... That's right, your tax dollars! This makes me sick. Circled above middle is Rick Wagoner, CEO of GM, sitting with President George W Bush. |
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We want your GM horror stories! Please send us your GM horror stories so that: 1) We can share them with other GM car owners who may be going through the same thing as you. 2) You can help educate potential GM car buyers of the risks involved with buying a GM product. 3) Reading your story will encourage other upset GM customers to come forward and share their GM gripe stories as well. As we collect your stories, we will be looking for groups of similar gripe stories in order to organize various web-pages that are entirely dedicated to those particular GM problems. That information can then be used by those groups of individuals to bring class action lawsuits against GM if need be. The time has come for GM to be accountable for the lemons that they sell. Now together, we can fight back against GM! If you have had problems with GM, please share your stories with us. I know that you are out there because I have read hundreds upon hundreds of GM horror stories all over the internet! I have read GM complaints about everything from GM intake manifold problems to stalling GM cars to faulty GM CD players. In fact, after reading GM story after GM story, a disturbing pattern emerged that exposes GM’s widespread and apparent methodical policy of not standing behind the lemons that GM sells, while exhibiting absolutely no respect for the very customers that keep GM in business (at least for now). While it is disturbing that so many of you have been victimized by GM, it is comforting to know that I am not alone. That is one of the main reasons that we decided to organize this site! Please email your GM stories to lemonowner@hotmail.com ------------------------------------------------------------------------------------------------------------------------------------------- Now, on to the GM Horror stories!!!
Let's see exactly what other GM customers are saying... ------------------------------------------------------------------------------------------------------------------------------------------- This is a letter from Don in Hamilton, Ontario, Canada. He is yet another frustrated 2003 Cavalier owner. His story is almost identical to ours... (STALLING CAVALIER) I was so glad to find you and your site.
My name is Don, and I live in Hamilton, just down the road from you.
I have a 2003 Cavalier Z24 coupe and have been going insane with the exact same issue(s) as you had. Same everything, from the stall scenarios to the "BS" from the dealer and as of late July from GM.
It seems like the bottom line is they will not start replacing/testing parts until it registers on the computer. And as you know, in the meantime I am going nuts. Mine is a standard. Every time I put the clutch in to either downshift or place in neutral I am watching the tach to see if she's going to stall.
I have had the same incident on the highway as yourself and this is a safety concern, coasting along trying to watch the road the dash, turning the car over, matching gear to speed. My biggest stall problem though is when making a turn. Half-way through a turn, and she dies, no power steering.
I am in the process, after reading your posts and visiting your website of compiling info and am going to be requesting a meeting with the Service Manager, Sales Rep and General Manager of Queenston Chev here in Hamilton. I will be having printed copies ( a set for all) of some of the info I have found on the web as well as all worksheets (it has been in 3 times for this issue with no resolve) from them and my own maintenance records, oil changes and the like so they can't make it seem like I am not taking care of the car. My average distance between oil changes is about 4900 kms. I take care of my vehicles.
I am sorry to hear of your woes, however on the other hand glad to know it is not just me.
Any insight or advice, further to what is posted on your website as to how to reach the resolve would be greatly appreciated.
Thanks for your time.
Regards -------------------------------------------------------------------------------------------------------------------- This is a letter from Jane in Ontario. 2003 Chevrolet Cavalier with multiple non-engine related problems... (CD player, vent, brakes, wheels, wheel covers, signal lights, leaking windows) Hello there, --------------------------------------------------------------------------------------- I have a 1998 GMC Sierra that I purchased in 2000 with 20k miles. After an initial "problem free" extended warranty period up to 50k miles, the saga began. Between 50k miles, and the truck's current 72k miles, the following have occurred. Water Pump Replaced ($1,400.00) n Cam Sensor Replaced ($200.00) n Alternator Replaced ($430.00) n Fuel Pump Replaced ($750.00) n Heater Blower Motor replaced ($210.00) n Tail light replaced ($250.00) (the bulb socket rusted out) n ANOTHER Fuel Pump ($800.00) n Door Handle ($170.00) n Fuel Gauge Inop, replace instrument cluster ($480.00) The fuel gauge quit again after 7 months.
Aside from those, both door seals have fallen off. The truck, as is the case with almost all GM products is NOT made in the USA. Mine was Canadian built. If you want to buy a vehicle built by Americans, try Honda, Toyota, Mercedes, Nissan, etc. NOT GM. I WILL NEVER OWN ANOTHER GM Product. Bob in Alaska -------------------------------------------------------------------------------------------------- A sad story from Jackie in Pittsburgh. 2001 Buick Century (Transmission) When the 2002 Buick came out, my father purchased a new 2001 Century with 10 miles and a new car warranty - 3 years - 36,000 miles. On November 3, 2005, he began to experience transmission problems which the transmission company, Gillece Transmission on Route 51 in Pittsburgh, PA, has been unable to find. Now he is looking to spend between $1,000 and $2,000 on a Century with only 40,000 miles showing. No wonder the Japanese and other automakers offering 100,000 mile warranties are way ahead in sales. In a fit of extreme anger, he hopes General Motors not only lays off 30,000 workers but that you lose your shirt and go out of business. He will never again purchase a G.M. auto and now knows why his son-in-law purchases nothing but Ford products! Remember his name - you will never again see it on a GM purchase order. Thanks for nothing. Here is my father's name, address and phone number in case you want to pay for his transmission to be repaired. That would be a nice gesture! JACK PETERSON - AGE 80 AND GOING STRONG 1204 CARNAHAN ROAD PITTSBURGH, PA 15216 (412) 341-6946 ----------------------------------------------------------------------------------------- Email from Cynthia... 2001 Chevrolet S-10 Extreme ( PASSLOCK II system, poor GM customer service) Hi, Right now im in the middle of working on a 2001 Chevrolet S-10 Extreme. I have had nothing but problems with it and I don’t even own it! First of all the parts only available at the dealership are WAY overpriced. I had been to 3 different area dealerships and got the same useless customer service….They didn’t even care I was there. They have no knowledge of the products the sell and service. After I found the parts without the dealership help the truck wouldn’t start because of a problem that is caused by what I assume is the PASSLOCK II system. I cant get it started and the customer serviced offered only the help in the owners manual….thanks GM….couldnt do that myself. I’m stuck having to have it towed to the dealership since I have very little knowledge of the stupid system. I wish I never had to work on this thing as Im afraid that everything I touch will make it worse. ---------------------------------------------------------------------------------------------------------- An email from Luis in Florida. Chevy Venture (Engine misfiring, engine stalling. More bad GM servive, bad GM customer Service) While browsing through the web I can up with this web site. I live in USA Fla and the same treatment of the dealer are seen here. I bought a brand new venture and in two month have been in the shop 3 times for the same problem that’s multiple problems. They don’t repair the problem and finally they tell you that you should apply for the lemon law. I guess this is an on going problem with GM. They don’t have expert technician to repair the problem. I am A ASE certified technician specialist in electronic and have addressed this to the dealer with no help at all. The problem is that they don’t care of the customer complain. My next step is let the media know of their irresponsibility with their customer. Luis Arboleda ------------------------------------------------------------------------------------------------------- An email from Lisa, another upset GM soon-to-be-ex-customer! 2002 Montana. (Gas tank, Wheel Bearings, air conditioner, wiper motor, faulty mould, head gasket, cylinder heads) I have leased a 2002 Montana and since then then there has been ongoing problems. I just seems like it never ends.
1. The gas tank would not take more than 5.00 in gas
2. The wheel bearings every 15,000 kms
3. The air conditioner only worked for 6 months
4. The bach wind shield wiper motor
5. The door dent due a faulty mould
6. The head gasket
7. The cylinder heads
It just seems like it is continuous. My vechile is sitting in front of the dealership because I do not have 5000.00 to pay for the motor. I realize that I am over the kms for warranty but should I be replacing basically the motor. Other dealerships said I should not be worrying about this until at least 250,000. It sit there but I still have to make my payments. Where is that fair? The local dealership and GM head office will not admit there is a problem or help me out. Please if your reading this, get the word out because it is really unfair that our hard earned money is going to a vechile that I can't even drive. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Email from Pamela in Kentucky. 03 Cavalier (STALLING, GM tells her it's her fault, because she "must be too short to reach the pedals"!!!) I have a 03 Cavalier LS w/ manual transmission. Believe it or not I can drive a stick but the service guys insisted that my car stalling was due to my inability to drive a stick or because I was too short to reach the petals!!!!!!! I have driven a stick shift since I was 16 and I don't know if those service people know it or not but........THE SEATS ARE ADJUSTABLE!!!!!!!!!!! 5 times we took my car in for the same thing. Stalling! In my case the car would stall anytime the speed dropped below 30 mph & only shut down as the clutch was pressed in to downshift. NOTE I said with the clutch in, not "the car stalled as I was letting the clutch out" which could have been an inability to drive a manual trans. It did this at various times under various circumstances there was only one common factor it only did it when I was slowing down which was usually the most dangerous situations. Once in the middle of a very dangerous intersection while slowing to make the turn it shutdown, no power steering, no brakes, no control! These " episodes" as I came to call them happened in clusters. If it did it, it usually went on for the next couple of miles every time the speed dropped below 30 or so. I got no warning as to when the car would have an "episode" or when it was going to get over it. There was not a set amount of time between episodes, it just happened whenever & I could not reproduce it (like by..popping the clutch)! Every time I would try to get to the dealer while it was in an episode it would either straighten out before I got there or it would be on a weekend. Of course the computer didn't record it because no service engine light ever came on it just simply shut down. It would start right back up assuming you were brave enough to try after nearly getting smashed by a semi while trying to make it through the turn in which your car was obviously not engineered for!!!!!!!!!!! BUT OF COURSE....its ALL because I'm a short statured girl trying to drive a manual trans without scooting the seat close enough to reach the petals!!!!!! How much leg room do they think Cavaliers have anyway? Disgusted in KY ----------------------------------------------------------------------------------------------------------------------------------------- Email from Bob in MA. 2001 Pontaic Grand AM (Blown head gasket, more crappy GM customer service) 2001 Pontiac Grand AM (purchased new) repair record Dec 2003 at 29,000 miles.... Leaking oil, intake manifold gasket replaced (under warr) March 2005 @ 46,000 miles... complained about loss of coolant (small amount) dealer did pressure check & found no leaks, holding pressure. At this point I felt helpless and decided to add some coolant as necessary every 3-4 months. Feb 2006 at 55,100 miles... bad leak of coolant, determined to be blown head gasket,cost me $1500.00, GM refused me any assistance, stated I should have kept going back to the dealer until problem was found. Oh sure, maybe every week or so at $50.00 per visit. Not a happy person. Bob Williams from MA -------------------------------------------------------------------------------------------------------------------
Submit your story here!!! Email me @ LemonOwner@hotmail.com
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(See that? GM is committed to screwing "ALL Canadians", not just me!) 
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